A recorded statement
Response received
An institution response has been recorded.
Look for: what was said, when it was recorded and any supporting information.
It does not prove: that the issue is resolved.
Learn / Read the public record
A reply is not yet
a resolution.
What was reported? What is supported by evidence? What is still unknown? Learn to tell the difference.
Start with the differenceA concern, with a public record.
A Civic Issue brings together a concern, its place and the updates safe to share publicly. It helps you see what is known and what still needs checking.
A report records what someone has told STEP UP NAIJA. It is not automatically a verified fact. Several reports may relate to one issue.
Explore public Civic IssuesWhy are there no public issues yet?
No public issues published does not mean there are no civic problems. Only records approved for safe public sharing appear here. Public reporting is not currently open.
A response tells you what was said. Evidence shows what changed.
An institution may reply, explain its role or describe action. That reply matters. It does not, by itself, show that the problem has been fixed.
An evidence-supported outcome
Resolved
The recorded evidence supports resolution.
Look for: the outcome history, what was checked and the limits of that evidence.
If part remains: the unresolved concern must stay visible.
This is a comparison of meanings, not a real case or a promised sequence. A dated update tells you when something was recorded; the evidence tells you what it establishes.
Can follow-up close without the problem being fixed?
Yes. Case closure means follow-up has ended; it does not by itself mean the civic issue was resolved. The public label “Follow-up closed; resolution not verified” keeps that difference visible.
If follow-up resumes, earlier events remain part of the record.
Read a status as a statement, not a promise.
These are the same labels used in Civic Issues. They are not steps every issue must complete. Open a label to see what it means and what to check next.
Reported
A concern has been recorded. It is not yet a verified finding. Several observations may relate to one issue; their number is not proof.
What to check next: Look for the area, first report date and what still needs review.
Under review
The concern is being checked. Responsibility guidance does not mean an institution has been contacted.
What to check next: Check what the record says is known, and which questions remain open.
Waiting for a response
Read the action record to see what was actually sent. Prepared is not sent; sent is not acknowledged. An acknowledgement alone is not a substantive response.
What to check next: Check the recorded action and date. Do not assume a reply or a fix.
Response received
An institution response has been recorded. A response is not proof that the problem has been fixed.
What to check next: Compare the response with the recorded evidence and any later update.
Partly addressed
The recorded outcome covers part of the issue. Some concerns remain.
What to check next: Check which part was addressed and what remains unresolved.
Resolved
The recorded evidence supports resolution. A reply or a high report count alone cannot establish this.
What to check next: Read the supporting outcome history and its limits.
Reopened
Follow-up has resumed. Earlier events remain part of the history.
What to check next: Read the reopening update and what is being checked now.
Follow-up due
A follow-up step is due. This does not establish that an institution has responded or that the issue is resolved.
What to check next: Check the latest recorded action; do not infer action from a due status.
Follow-up closed; resolution not verified
Follow-up has ended without verified resolution. Closed does not mean resolved.
What to check next: Read the closure explanation and preserve the distinction from a verified outcome.
Prepared is not sent. A prepared referral is ready for a possible next step. Only an actual recorded send establishes that it was sent. Institutional dispatch is not currently active.
Start with the concern. Check the role.
Who may have a role depends on the issue, place and sometimes who owns or maintains the asset — such as a road or drain.
- The concern
- What kind of problem is being described?
- The place
- Which state, local area and asset does it concern?
- The role
- Who sets the rules, owns it or maintains it?
- The source
- What information supports that role here?
No institution should be named just because its contact details are available. A contact route does not establish responsibility.
Several institutions may have different roles. Setting rules, owning an asset and doing the work are not always the same job.
Guidance is not legal authority. STEP UP NAIJA explains what its sources support. It is independent and nonpartisan, not government. This is not an official determination or legal advice.
We show why.
A source is the information behind a statement: for example, a published institutional document. Showing it lets you check the reason for an answer.
Where did it come from?
Read who published it and the date or version. An old publication does not automatically establish today’s local assignment.
What does it support?
Check the specific role, place or action described. A general role is not proof of responsibility for every street.
What does it leave open?
Read the limits. A source about responsibility does not prove that a referral was sent or a problem was fixed.
Not knowing is better than guessing.
Unknown / Not yet established
It means the available evidence does not support an answer to that question. It does not mean nobody is responsible, or that your concern does not matter.
Check the place and question. If the guide cannot establish a role, it withholds the answer instead of guessing an institution.
“Guidance not yet available” describes coverage. A temporary source-check error describes a loading or validation problem. Neither supplies a responsibility answer.
Check a question in Civic GPSFind your place. See what is available.
Nigeria’s 36 states and the Federal Capital Territory, including all 774 local areas, are available to explore. Knowing a place does not mean every service is available there.
Selected Lagos responsibility guidance is available. A place such as Bokkos in Plateau can be found even when guidance for your concern is not available there.
You can explore now: Places, the public issue registry and available Civic GPS guidance, without an account.
Not open: public reporting, institutional dispatch and the STEP UP NAIJA Civic Assistant pilot. Reading a guide creates no report and contacts no institution.
How the available Lagos guidance fits
These existing explanations are limited to their published sources and scope. They do not establish an assignment for your street.
Oversight and collection are different
Official materials describe LAWMA as a Lagos waste-sector regulator. They describe domestic and commercial collection as generally delivered through assigned PSP operators. LAWMA also has selected direct and backup functions; these are not universal responsibility for every waste service.
This distinction explains a general model, not who currently collects waste from a particular street. Special waste classes and exceptional operations are outside that general model. A directory without confirmed currentness cannot establish a current assignment.
Jurisdiction matters: this evidence concerns Lagos State, not every state in Nigeria.
Check the answer and its sourcesYour next step
You can inspect the evidence or understand the participation boundary. Learning here creates no report.
Check how reporting worksNoise guidance is not a case referral
Issued noise guidance is unavailable. No responsibility should be inferred.
Learning here creates no civic report or referral.
Check responsibility and its evidence